Managing
Interpersonal Skills -
The Social Styles Series
A two day programme designed to help managers and co-workers improve working relationships and output by recognising and dealing effectively with the causes of interpersonal tension.
Today’s
business environment requires the capability of all individuals to adapt to
changing needs of the organisation, assume responsibility for business success,
and collaborate with others to achieve results. Organisations
need individuals to be versatile in all their interactions throughout the
extended enterprise.
The Social Style Series is designed to help people in business use social style skills to
work more effectively with others.
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The basic programme is
composed of a one-day core module and two half-day application
modules that provide practice in applying social style skills. |
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The Social
Style Series helps managers and employees understand and
appreciate behavioural differences and improve their interactions with others. |
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The Social
Style Series provides skill practice, small-group activities, and
role-play opportunities in a safe, supportive environment. |
A core
concept in the Social
Style Series is that
each of the four social styles possesses its own strengths and differences.
It is these very differences that are so critical to individual
effectiveness and organisational productivity.
The
programme stresses, therefore, the great value in the diversity of people and
their social style preferences. Videos and exercises are devoted to
understanding differences and applying this information constructively to
enhance rather than block individual and team effectiveness.
Core
Module: Dimensions of Social Styles
This
module introduces the Social
Style Model, the premises on which it is constructed, and the
observable behaviours typically associated with types of assertiveness and
responsiveness. This module also introduces the concept of versatility and
application of versatility skills (adapting one’s behaviour to meet the
concerns and expectations of others) within the social style context and
provides participants with feedback about their own social style as perceived by
others.
When
participants complete this module, they should be able to identify the strengths
and characteristic behaviours of the four social styles: Analytical,
Driver, Amiable, and Expressive.
Participants should also be able to apply style modification strategies
with each social style in order to increase their versatility.
Application
Modules
Building on Social Style Differences
(4 hours) provides understanding and practice in applying style modification
skills appropriately with each social style. In addition, it provides
participants with an opportunity to recognise how important trust and congruity
are to establishing effective working relationships.
Managing Styles in Conflict
(4 hours) introduces and provides practice in applying style modification skills
appropriately with back-up behaviours (behaviours characteristically
demonstrated by each social style under stress).
Who
is the Social Styles Series For
?
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Managers at all levels who desire to improve their working relationships with managers, peers, direct reports, and internal or external customers |
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Employees who wish to establish effective team
working relationships |
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Managers or team leaders who facilitate teamwork |
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Salespeople or sales managers who work as a team |
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Individuals
who collaborate with others to reach innovative solutions |
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All people in organisations who want to develop a
better understanding of others and to adapt their behaviour to have
more effective interactions |
