Consulting with Clients

 

"A primary difference between good consultants and great consultants is the quality of the maps, models, and frameworks they use". 

 

The Consulting with Clients seminar is designed to teach consulting skills, models, and processes that help participants understand how to increase their effectiveness as consultants and bring additional value to the client. The programme provides effective tools that are powerful, easy to use, and can improve and deepen customer satisfaction.

Consulting with Clients has been developed in partnership with Quarto, Consultants in Organisational Development and Training, based in Great Britain, and builds upon their original concepts and ideas.

Employees who might find the programme highly beneficial include service engineers, technicians, project managers, and information services staff. The programme is also suitable for professional consultants who have a principal technical expertise such as accounting, financial planning, human resources, law, architecture, or engineering, and anyone who would like to increase their mastery of process capabilities.

Programme Overview

There are three principle capabilities that serve as the organising themes of Consulting with Clients. The programme contains numerous powerful models and processes that bring new insights and support the development of effective consulting skills.

Making Sense of Complexity

	Understanding clients' situations and what is important to them
	How to collect the right information to reach reasonable conclusions
	Diagnosis using the 7Ps, the Issue Scope, and the 3-Level Technique

Creating Productive Relationships

	Appropriately entering the client organisation
	Developing successful working relationships
	Initiating the five-step consulting process
	Understanding points of view (using the Social Style model)
	Organisational Culture model

Facilitating Meaningful Change

	Helping the client move forward to a decision
	Aligning solutions with the client, the situation, and the culture
	Maintaining a clear mutual understanding of the project from beginning to conclusion
	Completing or transitioning the project

Consulting Skills Inventory

An optional multi-rater instrument, the Consulting Skills Inventory can be used to measure three dimensions associated with a consulting interaction:

	Perceived level of ability in specific consulting behaviors (skill)
	Willingness to adapt behaviors to meet client needs and preferences (versatility)
	Whether behaviors demonstrated are appropriate to the situations in a consultative relationship (trust)

Each participant receives an individual feedback report and guidelines for interpreting their results.


Session Length: Three days

Audience: Professionals who have strong technical expertise such as accounting, financial planning, human resources, law, architecture, or engineering. Also, any employee who interacts with internal or external customers, such as service engineers, technicians, project managers, and information services staff.